Customer Support

Kvc Consultants Ltd

1 - 5 years

1 - 5 Lacs

bengaluru karnataka india

Posted:11 hours ago| Platform: Foundit logo

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Skills Required

communication skills problem-solving skills resolve customer issues international voice customer support customer interaction

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Executive (Voice)

Roles and Responsibilities:

Provide comprehensive customer support over the phone, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Effectively communicate with international customers, maintaining a professional and helpful demeanor.
Adhere to company guidelines and procedures for customer interaction and issue resolution.
Document customer interactions and resolutions accurately in the system.
Collaborate with team members to share knowledge and improve overall service delivery.

Skills Requirement:

Good verbal communication skills in English.
Ability to understand and respond to customer needs effectively.
Strong problem-solving skills to resolve customer issues.
Customer-focused mindset with a commitment to providing excellent service.
For experienced candidates, a minimum of 1 year of international voice experience is required.

QUALIFICATION:

Open to Freshers and Experienced candidates.

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