Customer Support / International Voice - Advantum Health, Hyderabad

HIRING Patient Help Desk Call Center Agent Roles & Responsibilities and other details Should have 2-7 years of patient help desk or call center experience, demonstrating excellent communication skills while supporting predominantly U.S.-based clients. Location : Hyderabad Work from office Shift: Night Shift (5.30pm to 2.30am) WALK -IN with your resume from 3pm to 6pm on any day from Monday to Friday. Interviews would be completed on same day. Ph: 9100337774, 7382307530, 8247410763, 9059683624 Salary upto 65k Per Month. One way cab + Rs. 2000 Transportation allowance is provided. For 2 way, Rs. 4000 is the Transport allowance Address for WALK-IN: Advantum Health Private Limited, Cyber gateway, Block C, 4th floor Hitech City, Hyderabad. Location: https://www.google.com/maps/place/Advantum+Health+India/@17.4469674,78.3747158,289m/data=!3m2!1e3!5s0x3bcb93e01f1bbe71:0x694a7f60f2062a1!4m6!3m5!1s0x3bcb930059ea66d1:0x5f2dcd85862cf8be!8m2!3d17.4467126!4d78.3767566!16s%2Fg%2F11whflplxg?entry=ttu&g_ep=EgoyMDI1MDMxNi4wIKXMDSoASAFQAw%3D%3D Patient Communication: Provide prompt and clear responses to patient inquiries via phone, ensuring each caller receives accurate and empathetic support. Information Management: Record, update, and manage patient data in the system, including appointment scheduling and verification of patient information, while maintaining high standards of confidentiality. Call Handling & Triage: Efficiently manage a high volume of calls, directing inquiries to the appropriate departments or personnel based on the nature of the request. Technical Proficiency: Operate multi-line phone systems and other digital tools to log call details and facilitate smooth communication between patients and healthcare providers. Problem Resolution: Address and resolve patient concerns by following established protocols and escalate issues to higher authorities when necessary. Collaboration: Work closely with other team members and departments to ensure seamless patient services and maintain an overall positive experience. This set of responsibilities ensures that all patient interactions are handled professionally and efficiently, contributing to a high level of customer satisfaction and operational excellence in healthcare services. Follow us on LinkedIn, Facebook, Instagram, Youtube and Threads for all updates: Advantum Health Linkedin Page: https://www.linkedin.com/showcase/advantum-health-india/ Advantum Health Facebook Page: https://www.facebook.com/profile.php?id=61564435551477 Advantum Health Instagram Page: https://www.instagram.com/reel/DCXISlIO2os/?igsh=dHd3czVtc3Fyb2hk Advantum Health India Youtube link: https://youtube.com/@advantumhealthindia-rcmandcodi?si=265M1T2IF0gF-oF1 Advantum Health Threads link: https://www.threads.net/@advantum.health.india HR Dept, Advantum Health Pvt Ltd Cybergateway, Block C, Hitech City, Hyderabad Ph: 9100337774, 7382307530, 8247410763, 9059683624