Customer support

Role & responsibilities

• User Support:

  Serve as the primary contact for users across various channels (calls, chat, E-mail), managing queries, resolving issues, and ensuring satisfaction.

• Cross-functional Collaboration:

  Work with internal teams to address user concerns, gather feedback and provide accurate resolutions.

• Feedback Loop:

  Identify common user issues and contribute to preemptive solutions, enhancing our product and overall user experience.
• A customer advocate who understands the importance of relationship-building and efficient problem-solving in customer support.
• Self-driven and adaptable, capable of managing multiple responsibilities in a fast-paced startup environment.
• Passionate about fintech and eager to play a key role in company's mission and growth trajectory.
• A team player, ready to collaborate and ensure alignment with internal teams for the broader benefit of our user community.

Preferred candidate profile

• 3 to 5 years of experience in a customer-centric role, preferably within the Fintech or Payments industry.
• Exceptional communication skills, ensuring clarity, warmth, and understanding in every interaction.
• A proactive mindset, continuously seeking ways to improve user experience and preemptively solve issues.
• Ability to work collaboratively with internal teams and external partners.

Work mode: In office.

Shift: Rotational shift (including Nightshift- 24/7 support).

Call or WhatsApp on 9036050507 or mail us on "girijakeeli@troywision.in"

***Immediate Joiners preferred***