Role & responsibilities : User Support: Serve as the primary contact for users across various channels (calls, chat, E-mail), managing queries, resolving issues, and ensuring satisfaction. Cross-functional Collaboration: Work with internal teams to address user concerns, gather feedback and provide accurate resolutions. Feedback Loop: Identify common user issues and contribute to preemptive solutions, enhancing our product and overall user experience. A customer advocate who understands the importance of relationship-building and efficient problem-solving in customer support. Self-driven and adaptable, capable of managing multiple responsibilities in a fast-paced startup environment. Passionate about fintech and eager to play a key role in company's mission and growth trajectory. A team player, ready to collaborate and ensure alignment with internal teams for the broader benefit of our user community. Preferred candidate profile 3 to 5 years of experience in a customer-centric role, preferably within the Fintech or Payments industry. Exceptional communication skills, ensuring clarity, warmth, and understanding in every interaction. A proactive mindset, continuously seeking ways to improve user experience and preemptively solve issues. Ability to work collaboratively with internal teams and external partners. Work mode: In office. Shift: Rotational shift (including Nightshift- 24/7 support). Call or WhatsApp on 9036050507 or mail us on "girijakeeli@troywision.in" ***Immediate Joiners preferred***
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