Customer Support Executives

Support Executives are responsible for providing efficient and polite support to customers. This includes maintaining a clear focus on enquiry resolution, interacting in a friendly manner with all customers, valuing cultural diversity, and ensuring that all necessary actions are taken to address customer queries. You will be taking on a challenging and rewarding role in a dynamic environment, handling sales and customer support responsibilities and ensuring the smooth operation of sales in accordance with the Company's Quality Management System. Reporting to the Assistant Manager Support, you will work in a fast-paced office setting. Your responsibilities will include providing technical support and implementation either on-site or over the phone and through other electronic mediums in a timely, proficient, and professional manner to contribute to increased customer satisfaction. Your goal will be to resolve as many queries as possible during the first contact, and you will need to maintain expertise in product knowledge, technical skills, market information, and call handling practices to efficiently carry out your duties. It is essential to remain friendly, polite, and efficient at all times to achieve the Company's objective of total customer satisfaction for both clients and company personnel. Additionally, you will be tasked with maintaining and enhancing relationships with existing customers through meetings, phone calls, and emails, negotiating agreements, closing sales, and gathering market and customer information to understand their businesses and requirements. Essential requirements for this role include strong problem-solving and decision-making skills, effective verbal and written communication in English and other preferred languages, a passion for technology and its applications in the workplace, the ability to enhance technical skills, and the capacity to thrive in an environment with challenging objectives. You should be an open communicator with a positive attitude, proactive in fulfilling commitments, and adaptable to varying work hours, demonstrating a willingness to put in extra effort to drive business growth. Benefits of this position include the availability of work-from-home opportunities.,