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Customer Support Executive

Customer Support Executive

2 - 4 years

|

1 - 2 Lacs

Mumbai Suburban

Posted:2 weeks ago| Platform:

Apply

Skills Required

Call Center Operations Communication Skills Fluent English Spoken English Convincing Power

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handling Inquiries:
Responding to customer queries, concerns, and requests across various channels, including phone calls, emails, live chat, and sometimes social media. This involves active listening to understand the core issue.
Problem-Solving and Troubleshooting:
Diagnosing issues, providing step-by-step guidance, and offering effective solutions for product- or service-related problems (e.g., technical glitches, billing discrepancies, usage instructions).
Complaint Resolution:
De-escalating challenging situations, empathizing with frustrated customers, and transforming negative experiences into positive outcomes by finding fair and satisfactory resolutions.
Providing Information:
Accurately and clearly explaining product features, service details, policies, pricing, warranties, and other relevant information to help customers make informed decisions.
Processing Requests:
Assisting with various transactions such as order processing, returns, exchanges, cancellations, and account updates.

Preferred candidate profile

IMMEDIATE JOINER

You can also reach out to me on +919049135596.

More Jobs at Youth Secrets

Customer Support Executive

Mumbai Suburban

INR 1 - 2 Lacs

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