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WORDS WORTH
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Customer Support Executive

Customer Support Executive

WORDS WORTH

0 years

3 Lacs

india

Posted:8 hours ago| Platform: GlassDoor logo

Apply

Skills Required

support cutting technology learning chat resolve crm communication

Work Mode

On-site

Job Type

Full Time

Job Description

Company: Words Worth

About Us:
We are an innovative EdTech company dedicated to transforming education through cutting-edge technology. Our team is passionate about creating engaging and effective learning experiences.

Key Responsibilities:

Customer Interaction: Respond to user inquiries via phone, email, and chat promptly and accurately.
Issue Resolution: Troubleshoot and resolve technical and non-technical issues, escalating complex problems as needed.
Product Knowledge: Understand our products and services to effectively assist users.
Documentation: Record user interactions and issues in the CRM, building a knowledge base for future reference.
Feedback Collection: Collect user feedback to enhance our offerings and customer experience.

Qualifications:

Excellent verbal and written communication skills.
Previous experience in customer support or a similar role for at least 6 months.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Application Question(s):

Fluent with English Language

Education:

Bachelor's (Preferred)

Location:

Navrangpura, Ahmedabad, Gujarat (Preferred)

Work Location: In person

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