Customer Support Executive

Wipro

0 - 1 years

3 Lacs

Navi Mumbai

Posted:3 hours ago| Platform:

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Skills Required

International Voice Process BPO Inbound Voice Process Customer Support Bpo Customer Service Telecalling Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide accurate and timely solutions to customers' issues related to products/services offered by the company.
Maintain a high level of professionalism while interacting with customers, ensuring excellent communication skills.
Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns.
Meet performance targets set by the organization for quality metrics such as first call resolution rate, average handling time, etc.

Desired Candidate Profile

0-1 year of experience in BPO customer service or similar industry.
Excellent verbal and written communication skills in English language.
Ability to work on international voice process/inbound voice process/telecalling/customer support roles.

NOTE : This role requires candidates who are willing to work in night shifts and only immediate joiners will be considered.

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