Customer Support Executive - WFH

Company Description

NoBrokerHood is a technologically advanced community management system designed to enhance security and convenience for gated societies. Launched in 2018 as a subsidiary of NoBroker, India’s first prop-tech unicorn, NoBrokerHood has grown into a market leader, managing over 25,000 societies and serving 48 lakh families nationwide. The platform offers comprehensive solutions, including visitor management, financial tools, and property-related services, along with features for revenue generation. It is known for its strong commitment to security, holding Level 1 PCI-DSS Certification and adhering to GDPR, PDPB 2019, and ISO 27001 standards. Supported by significant backing from Google, NoBrokerHood is continuously expanding its reach across India.

Role Description

This is a full-time remote role for a Customer Support Executive. The key responsibilities include providing prompt and effective customer support through online channels, resolving technical issues, addressing inquiries, ensuring high levels of customer satisfaction, and maintaining regular communication with customers. The individual will play an essential role in representing the company and strengthening client relationships.

Qualifications

• Strong skills in Customer Support, Customer Service, and Customer Satisfaction
• Experience handling inbound and outbound call

  s

  , customer queries, and follow-ups
• Excellent communication skills in Marathi, Hindi, and English
• Ability to explain products/services clearly and resolve customer concerns with patience
• Proficiency in using basic tools such as CRM systems, calling platforms, and online communication tools
• Ability to maintain a customer-focused attitude and handle difficult conversations professionally
• Prior experience in Telecalling, Customer Support, Online Support, or Tech Support is an advantage
• Self-motivated and organized, capable of working independently in a WFH environment
• Bachelor’s degree or equivalent experience is preferred but not mandatory

To Apply

Send your resume to

subha.r@nobroker.in