Customer Support Executive

0 years

2 - 3 Lacs

Posted:3 weeks ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

1. Handling Customer Queries

  • Respond to customer calls, emails, and messages politely and professionally.
  • Understand the customer’s issue and provide accurate solutions.

2. Providing Product/Service Information

  • Explain product features, pricing, and policies clearly.
  • Guide customers on how to use products or services effectively.

3. Complaint Resolution

  • Resolve customer complaints in a timely and efficient manner.
  • Escalate critical or unresolved issues to seniors or concerned departments.

4. Maintaining Records

  • Update CRM with call details, customer feedback, and follow-up notes.
  • Maintain accurate logs of customer interactions.

5. Follow-up Calls

  • Make follow-up calls to ensure customer issues are fully resolved.
  • Call customers for feedback or additional support.

6. Achieving Targets

  • Meet daily/weekly call targets, quality targets, and customer satisfaction goals.

7. Service Quality

  • Maintain a polite tone and positive attitude during calls.
  • Ensure high-quality service and customer satisfaction.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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