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Urban Platter
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Customer Support Executive

Customer Support Executive

Urban Platter

0 - 4 years

0 Lacs

maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer service communication troubleshooting relationship management problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

We are searching for a highly motivated Customer Support Executive who is dedicated to providing exceptional service every day. If the opportunity to assist customers, resolve issues, and guarantee a seamless experience excites you, then this role is perfect for you! As the ideal candidate, you should possess a deep passion for customer service, communication, and problem-solving. Enthusiasm for engaging with individuals, addressing inquiries, and ensuring customer contentment is key. Strong communication abilities, a customer-centric mindset, and meticulous attention to detail are crucial. Responsibilities of a Customer Support Executive: - Engage with customers through calls, emails, and chats to provide prompt and precise solutions. - Identify and troubleshoot problems, manage complaints, and escalate unresolved issues to the appropriate department. - Aid customers in placing orders, tracking shipments, making modifications, processing returns, and handling refunds. - Cultivate strong customer relationships by delivering proactive and amiable support. - Maintain comprehensive records of customer interactions and generate reports for internal evaluation. - Adhere to company guidelines and service quality benchmarks to ensure a top-notch customer experience. What We're Seeking: - Devotion to customer service and adept problem-solving skills. - Proficient in both written and verbal communication. - Capable of multitasking, thriving under pressure, and sustaining a positive demeanor. - Previous experience in customer support or a related field is advantageous. - Freshers are encouraged to apply. Location: Mahim, Mumbai Salary Range: up to 3 LPA,

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Customer Support Executive