Customer Support Executive

1 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Experience Required:


Overview

Customer Support Executive


What You'll Do

  • Troubleshoot and resolve WordPress & WooCommerce issues with confidence.
  • Communicate clearly and patiently with customers (via tickets, email, and live chat).
  • Spot recurring issues and share feedback with the dev team to improve products.
  • Keep plugin documentation updated with new features.
  • Manage tickets in FreeScout (or similar Customer Support Tool) and collaborate on Github.
  • Stay updated with our latest product releases.


Must Haves

  • Strong WordPress knowledge (troubleshooting, debugging, database, plugins).
  • Hands-on experience with WooCommerce.


Good to Have

  • Familiarity with AI tools for smarter support.


Why Join Tyche?

  • Flexible work timings
  • 16 paid leaves annually
  • Supportive, collaborative colleagues
  • Remote-friendly global team of 16 members (developers, support engineers, writers, testers)
  • Be part of a company behind top WooCommerce plugins like

    Order Delivery Date Pro

    ,

    Booking & Appointment

    , and

    Abandoned Cart Pro

    (3M+ downloads).


About Tyche Softwares

We’ve been helping WooCommerce stores grow faster for over a decade. Our plugins simplify store management while improving conversions—and our support is one of the key reasons customers stick with us.


1+ year of customer support experience

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