Tyche Softwares

Experience Required: Minimum 1 year in Customer Support (WordPress/WooCommerce preferred). Overview Tyche Softwares, a leader in WooCommerce plugins trusted by 200K+ stores worldwide, is hiring a Customer Support Executive . We’re known for prompt, polite, and solution-driven support - and we’re looking for someone who shares the same passion for helping customers. What You'll Do Troubleshoot and resolve WordPress & WooCommerce issues with confidence. Communicate clearly and patiently with customers (via tickets, email, and live chat). Spot recurring issues and share feedback with the dev team to improve products. Keep plugin documentation updated with new features. Manage tickets in FreeScout (or similar Customer Support Tool) and collaborate on Github. Stay updated with our latest product releases. Must Haves Strong WordPress knowledge (troubleshooting, debugging, database, plugins). Hands-on experience with WooCommerce. Good to Have Familiarity with AI tools for smarter support. Why Join Tyche? Flexible work timings 16 paid leaves annually Supportive, collaborative colleagues Remote-friendly global team of 16 members (developers, support engineers, writers, testers) Be part of a company behind top WooCommerce plugins like Order Delivery Date Pro , Booking & Appointment , and Abandoned Cart Pro (3M+ downloads). About Tyche Softwares We’ve been helping WooCommerce stores grow faster for over a decade. Our plugins simplify store management while improving conversions—and our support is one of the key reasons customers stick with us. 👉 If you have 1+ year of customer support experience and want to grow with a product company that values both its team and customers, we’d love to hear from you.