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Teleperformance (TP)
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Customer Support Executive

Customer Support Executive

Teleperformance (TP)

0 - 3 years

1 - 2 Lacs

jaipur

Posted:-1 days ago| Platform:

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Skills Required

customer support customer experience management upsell communication and interpersonal skills analytical skills customer experience communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Handle customer inquiries and resolve issues professionally and courteously.
Provide timely and effective solutions to customer complaints and concerns.
Collaborate with internal teams to resolve complex customer issues.
Develop and maintain a thorough understanding of our products and services.
Identify opportunities to upsell and cross-sell products or services.
Maintain accurate records of customer interactions and transactions.

Job Requirements

Excellent communication and interpersonal skills.
Ability to work in a team environment and collaborate with colleagues.
Strong problem-solving and analytical skills.
Adaptability to changing situations and priorities.
Proficiency in using computer systems and software applications.
Ability to learn and retain knowledge of products and services.

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Customer Support Executive