Customer Support Executive

What do we expect:

We are seeking a dedicated, reliable, and proactive individual who thrives in a customer support environment and possesses excellent communication skills. You will play an essential role in managing user requests efficiently while providing timely responses through phone and email. We expect you to demonstrate accountability and be committed to meeting deadlines and service level agreements. This role requires the ability to work autonomously within defined processes and a willingness to learn about Commercial Real Estate. Flexibility with varied shifts covering GMT to PST working hours will be needed.

Roles and Responsibilities:

• Field customer queries via phone and email, providing prompt and accurate responses.
• Follow a task-based workflow within established processes and procedures.
• Manage user requests effectively, ensuring customer satisfaction through timely resolutions.
• Consistently meet deadlines and service level agreements, showcasing reliability and accountability.
• Work with minimal supervision, handling escalations as necessary within internal teams.
• Develop deep expertise in customer support tasks and continuously improve job-related skills.
• Engage in a rotation program to cover varying shifts, ensuring customer support availability across GMT to PST working hours.
• Take initiative in learning about Commercial Real Estate to enhance your service and communication with customers.

Education Preferred:

• A high school diploma or equivalent; a college degree is a plus.
• Prior work experience in customer support (3-7 years) is highly preferred.
• Experience or interest in the Commercial Real Estate sector is beneficial but not required.