Customer support executive

Job Description: Template

We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customers at [Company X].

Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position. Candidates with exceptional problem-solving and communication skills will be preferred.

We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits.

Objectives of this role

• Providing accurate information about products or services and guiding customers in making informed decisions.
• Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
• Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
• Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
• Escalating complex issues to higher authorities when necessary and following up on resolutions.
• Maintaining detailed and accurate records of customer interactions and inquiries.

Your tasks:

• Provide step-by-step guidance to customers to resolve issues or navigate products or services.
• Respond to customer inquiries through various communication channels, including phone, email and live chat.
• Address customer feedback and concerns with empathy and professionalism.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
• Handle a high volume of customer contacts while maintaining quality service.
• Identify common customer issues and suggest improvements to enhance the customer experience.
• Keep accurate records of customer interactions using our customer support software.
• Contribute to the development of customer support materials and resources at the firm.

Required skills and qualifications

• Bachelor’s degree in Business, Communication or a related field.
• Fresher / experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.
• Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
• Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
• Organisational and time management skills to handle multiple customer inquiries.
• Problem-solving skills with the ability to think on your feet.
• Being detail-oriented with a commitment to delivering high-quality service.
• Ability to work effectively in a team and cross-functional environment.
• Experience with Customer Relationship Management (CRM) software for streamlined customer interactions.
• Analytical skills for monitoring and analysing customer data and feedback to identify trends and opportunities.

Preferred skills and qualifications

• Multilingual proficiency for effective communication in India’s diverse market.
• Knowledge of the company's products or services to provide comprehensive support.
• Proficiency in using customer support software and tools.
• Flexibility in working shifts or extended hours to ensure excellent customer support.
• Empathetic and patient approach while interacting with customers.
• Ability to multitask and prioritise multiple tasks.
• Knowledge of customer service processes and best practices.
• Ability to work with minimal supervision.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Speak with the employer
+91 8233354404