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Sera Vestments Private Limited
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Customer Support Executive

Customer Support Executive

Sera Vestments Private Limited

2 years

4 Lacs

rajouri garden

Posted:1 week ago| Platform: GlassDoor logo

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Skills Required

support service logistics transactions metrics communication empathy crm excel coordination

Work Mode

On-site

Job Type

Full Time

Job Description

Job Role: Customer Experience Executive

Industry: Automobile

Location: Rajouri Garden, Delhi

Department: Customer Support/Operations

Responsibilities:

Handle inbound and outbound calls, chats, and emails related to customer queries, complaints, and service requests.
Provide accurate information regarding products, services, warranties, and order status.
Coordinate with field teams, vendors, and logistics partners to ensure timely service delivery.
Maintain detailed and accurate records of customer interactions and transactions in CRM.
Follow up with customers to ensure issue resolution and satisfaction.
Escalate unresolved cases to the appropriate department while ensuring timely closure.
Collect feedback from customers to identify improvement opportunities.
Achieve daily and monthly performance metrics, including response time and customer satisfaction targets.

Qualifications & Experience:

Bachelor’s degree or equivalent qualification.
Minimum 2 years of experience in customer service, preferably in e-commerce, automotive, or service based industries.
Excellent verbal and written communication skills (English & Hindi).
Strong listening, empathy, and problem-solving skills.
Ability to multitask and work under pressure.
Basic knowledge of CRM systems, Excel, and ticketing tools is an advantage.

Preferred Attributes:

Experience in handling product or service complaints.
Strong coordination skills with cross-functional teams.
Customer-first attitude with a focus on quality and service excellence.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹417,165.94 per year

Experience:

Customer support: 2 years (Required)

Work Location: In person

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