Customer Support Executive

Sangrila Lifestyle Private Limited

1 - 31 years

1 - 6 Lacs

sector 38/47a gurgaon delhi-ncr

Posted:3 years ago| Platform: Apna logo

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Skills Required

support chat empathy communication service resolve excel crm

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a Customer Support Executive to handle chat process, inbound calls, assist customers with their queries, and provide solutions with professionalism and empathy. The role requires excellent communication skills, problem-solving ability, and a strong commitment to delivering exceptional service. Responsibilities: Manage inbound calls and resolve customer queries effectively. Provide accurate information about products and services. Assist customers with order placement, cancellations, and modifications. Maintain detailed records of customer interactions, complaints, and resolutions. Follow up with customers to ensure timely action and satisfaction. Escalate complex issues to the appropriate department for resolution. Daily product order confirmation from customer. Requirements: Prior experience in customer support. Excellent verbal and written communication skills . Strong problem-solving ability with a customer-first mindset. Good computer skills; Excel and CRM. Qualification: 12th Pass/Graduate/Diploma holder.

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Customer Support Executive