We are looking for a Customer Support Executive to handle chat process, inbound calls, assist customers with their queries, and provide solutions with professionalism and empathy. The role requires excellent communication skills, problem-solving ability, and a strong commitment to delivering exceptional service. Responsibilities: Manage inbound calls and resolve customer queries effectively. Provide accurate information about products and services. Assist customers with order placement, cancellations, and modifications. Maintain detailed records of customer interactions, complaints, and resolutions. Follow up with customers to ensure timely action and satisfaction. Escalate complex issues to the appropriate department for resolution. Daily product order confirmation from customer. Requirements: Prior experience in customer support. Excellent verbal and written communication skills . Strong problem-solving ability with a customer-first mindset. Good computer skills; Excel and CRM. Qualification: 12th Pass/Graduate/Diploma holder.
Sangrila Lifestyle Pvt. Ltd. is a premier online perfume retailer in India, dedicated to delivering luxury fragrances and an exceptional shopping experience to our customers. We are looking for a proactive E-commerce Operations Specialist to manage daily e-commerce operations, streamline workflows, and ensure smooth order fulfillment across all online sales channels and CRM systems. The ideal candidate should have strong knowledge of order processing, RTO (Return to Origin) management, and a keen eye for operational efficiency. We provide a wide array of luxurious perfumes at prices that make luxury accessible. Our mission is to deliver the best in fragrance quality, ensuring each customer finds their unique expression through our products. E-commerce Operations Specialist a must: Strategically plan and manage order operations and ensure timely fulfillment of all online orders. Coordinate with warehouse/logistics teams to ensure accurate dispatch and delivery. Daily order Report for Order Fulfillment, RTO and Order Dispatch Details. Continuously look for improvements to operations. Working proactively with various departments to realize efficiencies and manage expectations. Order processing from CRM or Marketpalce like - Flipkart, Myntra, Amazon, Meesho, Shopsy, Delhivery and etc. Job Type: Full-time Join us at Sangrila Lifestyle Pvt. Ltd. and bring your expertise to a team that’s enhancing the way India experiences luxury. If you are eager to manage and improve the operations that ensure our products meet customer satisfaction, we would like to hear from you.