Customer Support Executive - Noida Office

Customer Support Executive

Handling Inquiries

• Receive and make phone calls to prospective students, providing accurate information regarding course offerings, application procedures, deadlines, and other relevant details.
• Address initial queries and direct complex questions to Study Abroad Expert Team.

Data Collection

• Collect and maintain accurate student data during phone calls, ensuring that all required information for application processing is gathered.
• Input student data into the CRM or relevant system in a timely and accurate manner.

Document Collection

• Assist students in gathering and submitting necessary documents for their application, including transcripts, IELTS scores, etc.
• Send follow-up emails to students requesting additional documents or information for completing their application.

Communication

• Ensure clear, professional, and timely communication with students via phone, email, and other communication channels.
• Follow up with students as needed to ensure they submit all required documents on time.

Record Keeping

• Maintain accurate records of student inquiries, interactions, and documents received.
• Update and track the status of inquiries and document submissions in the system.

Reporting

• Report any issues or challenges faced by students during the application process to the Admissions Manager for further assistance.
• Assist in compiling daily/weekly reports on the number of inquiries handled, documents collected, and applications processed.

Collaboration

• Collaborate Study abroad Expert teams to ensure smooth communication and prompt processing of student applications.
• Provide feedback to improve processes and streamline operations.

Key Skills and Qualifications

Education

• A Bachelor’s degree or equivalent qualification.

Experience

• Previous experience in customer service, administration, or a similar role is desirable, but not mandatory.

Skills

• Strong verbal and written communication skills.
• Attention to detail and ability to manage multiple tasks efficiently.
• Proficient in Microsoft Office (Excel, Word, Outlook) or similar tools.
• Experience with CRM or student management software is a plus.

Personal Attributes

• Proactive, friendly, and approachable.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and ability to manage pressure.

Working Conditions

• Full-time position Office-based

How to Apply

Please send your updated CV to sakshi@thementorscircle.com