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Customer support executive ( Non IT )

0 - 2 years

5 - 9 Lacs

Hyderabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

team management customer service customer complaints team handling customer care training quality monitoring customer support quality analysis operations handling customer queries quality assurance coaching call monitoring servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dealate corp is looking for Customer support executive ( Non IT ) to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

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