Customer Support Executive (Night Shift)

As a Customer Support Executive at our Bangalore office, your role will involve managing and maintaining the customer database and CRM (MagicSlides) to ensure accuracy, proper segmentation, and effective engagement. You will be responsible for conducting cold calls, onboarding calls, and follow-ups with new and existing users. Additionally, you will respond to queries across various channels such as email, chat, website, and phone in a professional and prompt manner. Your focus will be on driving customer retention through regular check-ins, user education, and value-driven follow-ups. You will also track and report support metrics like response time, query resolution, and follow-up rate. Identifying upsell and cross-sell opportunities based on user behavior and needs, as well as communicating bugs, feedback, and user insights clearly to product and engineering teams, will be part of your responsibilities. Keeping internal records and CRM entries up to date will also be crucial to avoid any loose ends. Qualification Required: - 1-2 years of experience in customer support, CRM operations, inside sales, or tele-support, preferably in a product-based company. - Excellent English communication skills, both verbal and written. - Confidence in making calls, structured in follow-ups, and proactive in communication. - Familiarity with tools such as HubSpot, Freshdesk, Notion, and Google Sheets. - Organized, process-driven, and detail-oriented. At our company, you will have the opportunity to work with a fast-moving startup at the forefront of AI productivity. You will enjoy high ownership, autonomy, and exposure to a global user base. Being part of a young, passionate team with a learning-first culture, you will also benefit from competitive compensation and startup perks. Skills: communication skills, customer retention, customer support, communication, customer, database, CRM,