Customer Support Executive ( Night shift )

Job Title: International Customer Support Executive
Location: Gurgaon
Work Mode: Work from Office / Remote
Shift: Rotational / Night Shifts (as per business requirement)
Job Summary:

We are looking for enthusiastic and customer-focused individuals to join our International Customer Support team. The role involves handling queries from global customers, providing timely resolutions, and ensuring a high level of customer satisfaction through calls, emails, or chats.

Key Responsibilities:

• Handle inbound and outbound customer interactions across multiple international regions (voice, email, chat).
• Resolve customer issues efficiently while maintaining a professional and empathetic approach.
• Escalate complex issues to higher levels where necessary.
• Maintain accurate records of customer interactions in CRM systems.
• Meet performance metrics including customer satisfaction, response time, and quality standards.
• Collaborate with team members and support managers to continuously improve service delivery.

Requirements:

• Graduate / Undergraduate with excellent communication skills in English (verbal & written).
• Prior experience in International BPO/Customer Support preferred (fresher with excellent English can also apply).
• Comfortable with rotational shifts and 24/7 work environment.
• Strong problem-solving and multitasking abilities.
• Good computer literacy and knowledge of MS Office / CRM tools.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Gurgaon, Haryana (Preferred)

Work Location: In person

Speak with the employer
+91 9432511514