Customer Support Executive

About Us:

Misfits is an early-stage seed-funded startup that makes it easy for people to engage in hobbies that they love with people like them. Misfits has raised its seed capital from renowned venture capital firms Info Edge Ventures and Better Capital.

Using technology and simple yet powerful processes, we are building a platform where people can join, create, grow, and sustain communities for offline group hobbies. We currently have active communities in Delhi-NCR focused on diverse interests such as board gaming, social deduction, music, dance, books, basketball, cricket, football and outdoor adventures.

We believe this is the best solution for solving the problem of loneliness and social disconnectedness at large in Urban settings.

Till now misfits has grown purely organically.

What is a community?

A community is a group of people who care about each other and come together for a shared purpose. At Misfits, we believe hobbies create the best kind of purpose. When people meet regularly around something they love, they start to feel a sense of belonging and build real connections.

The Founders of Misfits are:

Shashwat Narhatiyar ( Ex-Product Manager, Delhivery)

Saurabh Sharma (Ex-Operations, InMobi Glance)

Chaitanya Dhawan (Ex-Product Manager, Urban Company)

Shaswat Kar (Ex-Software Engineer, Rippling)

All of them are IIT Kanpur graduates.

About the Job

Location: Gurugram, Haryana

Position type: Customer Support executive

Critical requirement: Immediate joiners

We’re now expanding full throttle across Delhi NCR and looking for someone crazy good to make sure our new communities don’t just launch—they take off. Customer here in Misfits are Interest based offline Communities

Key Responsibilities

• Be the first line of support for Club Leaders:

  Respond to leader queries with clarity, empathy, and speed.

• Solve Problems:

  Understand what the leader is actually trying to fix and help them reach the solution quickly.

• Proactive Check-ins:

  Reach out to new leaders, ensure they’re confident, prepared, and supported through their first few meetups.

• Track & Improve Experience:

  Spot patterns, where leaders get stuck, what issues repeat and work with internal teams to fix the root cause.

• Be Their Champion:

  Leaders should feel “I can message you anytime and I’ll never be left hanging.”

• Prioritize and Schedule:

  Strategically schedule calls to understand and prioritize each application's importance and potential fit.

Who You Are

• You love to execute fast and figure things out on the go, with a bias for action.
• You're curious about how communities are built and are excited to learn by doing.
• You love speaking to people and genuinely enjoy helping them succeed.
• You’re quick on your feet, calm under pressure, and can handle multiple chats/calls without dropping balls.
• You solve problems with a mix of empathy + logic and always aim for a “wow, that was easy” experienceYou don’t get overwhelmed when things get busy — you actually switch to beast mode.
• You work with ownership and don’t wait for instructions for every small thing.
• Bonus if you’ve been part of college clubs, societies, events, or community building.

What's in It for You

• Gain a deep understanding of how to build and scale interest-based, offline communities from the ground up.
• Work in a high-energy, fast-moving startup where you can make a tangible impact every day.
• Own a critical, high-impact business project that directly contributes to Misfits' growth.

Application:

To apply, please submit your resume and some other details outlining your relevant experience and why you're excited about joining Misfits.

Write a compelling email to saurabh.sharma@misfits.net.in for a better chance!

Subject - Customer Support Executive| Your name