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Customer Support Executive

Customer Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Melblok

0 years

0 Lacs

delhi delhi india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

customer service customer communication customer support crm communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Overview

As a

Customer Support Executive

at Melblok, you'll be the voice of the brand. You'll engage with customers post-purchase, understand their skincare journey, resolve issues, recommend suitable products, and create a positive, trusted experience that drives repeat purchases and loyalty.

About Ratti & Melblok

Ratti Brands Pvt Ltd is a New York & New Delhi-based beauty company that makes high-performance products to help solve fundamental beauty concerns. Our Performance Skincare brand Melblok makes Restorative Skin Care Powered by Science. Melblok's products are high-performance, problem-solving, and both effective and safe. We use bio-appropriate, clean ingredients, and materials that are all-natural, sustainable, and biodegradable.

Key Responsibilities

Handle customer queries via calls, WhatsApp, email, and social platforms.
Conduct post-purchase feedback and satisfaction calls within 35 days of delivery.
Record feedback, tag it in CRM, and escalate issues needing intervention.
Recommend and cross-sell products based on skin type and usage.
Follow up with inactive or unsatisfied customers to rebuild trust.
Coordinate with logistics for delivery-related concerns.
Maintain call logs and update all records accurately in CRM.

Required Skills & Experience

Graduate (any stream) with excellent communication skills in English and Hindi.
02 years of experience in customer service, tele-sales, or D2C brand support (freshers with strong communication are welcome).
Empathetic, confident, and good at listening and explaining skincare usage.

Key Summary

Job title: Customer Support ExecutivePosition: Full time, permanentName of the organization: Ratti Brands Private LimitedHours: 6 days a weekLocation: South Extension Part-2Starting date: ImmediateNote: This is a growth position. As the company is growing, the successful candidate will get a chance to rapidly progress into higher roles.Melblok is an equal opportunity employer. We are also committed to maintaining an inclusive workplace and encourage diversity.Skills: customer service,customer support,customer,communication,communication skills,cce

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Customer Support Executive