Customer Support Executive

Job Title : Executive - Customer Support

About the company

Ketto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2 lakh campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create a large-scale impact on a daily basis by taking our product to the next level.

Summary:

We are seeking a dynamic and experienced Executive in Customer Support to join our team. The ideal candidate will have at least 1 year of experience in the Business Development - Customer Support department. The Executive will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.

Roles and Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Resolve customer complaints and issues to ensure customer satisfaction

- Collaborate with other departments to address customer needs and concerns

- Maintain accurate records of customer interactions and transactions

- Identify and implement process improvements to enhance the customer experience

- Assist in training and mentoring junior customer support staff

- Monitor customer feedback and implement strategies to improve customer satisfaction

- Stay up-to-date on industry trends and best practices in customer support

Qualifications:

- Bachelor's degree in Business Administration or related field

- 1+ years of experience in Business Development - Customer Support department

- Excellent communication and interpersonal skills

- Strong problem-solving abilities

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Proficiency in Microsoft Office suite and CRM software

If you have a passion for customer service and are looking to advance your career in a dynamic and growing company, we encourage you to apply for the Executive - Customer Support position.