Customer Support Executive International

Teleperformance (TP)

1 - 6 years

2 - 6 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

support executive customer experience management customer service upsell analytical skills customer support customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Support Executive to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in customer support, with excellent communication skills and the ability to work in a fast-paced environment.

Roles and Responsibility

Handle customer inquiries and resolve issues professionally and courteously.
Provide excellent customer service through various channels, including phone, email, and chat.
Resolve complaints and concerns in a timely and efficient manner.
Collaborate with internal teams to improve overall customer experience.
Maintain accurate records of customer interactions and transactions.
Identify opportunities to upsell and cross-sell products or services.

Job Requirements

Excellent communication and interpersonal skills.
Ability to work in a team environment and collaborate with colleagues.
Strong problem-solving and analytical skills.
Adaptability to changing situations and priorities.
Proficient in using computer applications and software.
Ability to learn and adapt to new processes and procedures.

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