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Customer Support Executive

2 years

2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Overview:

We are looking for a Customer Support Executive to join our fast-growing EdTech team. The ideal candidate will be responsible for handling student queries, resolving concerns, and ensuring a seamless support experience across various platforms including phone, email, and chat.

Key Responsibilities:

  • Respond to inbound queries from students, parents, and prospects via calls, emails, and chat
  • Resolve concerns related to admissions, payments, course access, platform usage, and technical issues
  • Guide users through processes like course registration, login issues, payment status, and study support
  • Maintain accurate records of customer interactions in CRM systems
  • Ensure timely follow-up and resolution of open tickets and concerns
  • Collaborate with other departments (Sales, Tech, Academic) for issue escalation or quick resolution
  • Maintain high levels of customer satisfaction through professional and empathetic communication

Requirements:

  • Bachelor’s degree in any field
  • 6 months–2 years of experience in customer support, telecalling, or EdTech support roles
  • Excellent verbal and written communication skills in English and Hindi
  • Basic understanding of CRM tools, email support systems, and MS Office
  • Strong problem-solving skills and a positive attitude

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹24,000.00 per month

Schedule:

  • Day shift
  • Morning shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Location:

  • Noida, Uttar Pradesh (Required)

Work Location: In person

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