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Customer Support Executive

Customer Support Executive

Hisabing

1 - 6 years

1 - 3 Lacs

surat

Posted:3 weeks ago| Platform:

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Skills Required

accounting customer support executive crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

distance Surat (On Site)

work Full Time

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Key Responsibilities

Answer incoming customer calls in a professional and friendly manner

Provide accurate information and assistance to customers regarding their inquiries, concerns, or issues

Identify and escalate complex or unresolved cases to the appropriate department or direct manager

Maintain customer records by accurately documenting interactions, inquiries, comments, and actions

Continuously update knowledge of Hisab products, services, and promotions to effectively address customer inquiries

Requirements

Minimum 1 years of experience in a similar role

Language skills: English, Hindi, Gujarati

Excellent verbal communication skills

Good knowledge Of accounting

Strong problem-solving skills and ability to think quickly on your feet

Active listening skills to understand customer needs and provide accurate solutions

Patience, empathy, and a customer-centric mindset

Proficiency in using computer systems, including CRM software, and ability to learn new systems quickly

More Jobs at Hisabing

Customer Support Executive

surat

1.0 - 6.0 yrs

INR 1 - 3 Lacs

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Customer Support Executive