Customer Support Executive - Hindi & English

Gios India

0 - 5 years

3 - 5 Lacs

chennai

Posted:2 days ago| Platform:

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Skills Required

hindi speaking inbound customer service customer service banking process solving queries backend operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

A leading Private Bank is looking for a Back Office Support person with HINDI & English speaking candidates with Fresh & Experience from any background.

This job profile.

NO SALES
NO TARGET
NO NIGHT SHIFTS - Rotational in Day Time only
Male & Female
Fresh & Experienced.

Job Role:

Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used

Skills Required:

Excellent verbal communication skills
Ability to comprehend, capture as well as interpret basic customer information
Strong customer service focus
Knowledge of Banking / Credit cards preferred
Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)
Languages Required: English + Hindi (compulsory).
Education: Graduates (Any stream)

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