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Nex Elevate Recruitment LLP
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Customer Support Executive - Go Magenta (US Telecom | Blended Process)

Customer Support Executive - Go Magenta (US Telecom | Blended Process)

Nex Elevate Recruitment LLP

0 - 4 years

|

4 - 5 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

customer support us telecom process documentation customer queries customer interactions communication blended process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Executive - Go Magenta (US Telecom | Blended Process)

Location:

Shift:

Week Offs:

About the Process:

Go Magenta - US Telecom Blended Process

Key Responsibilities:

Handle customer queries through calls, chats, and emails in a professional manner.
Provide effective solutions related to telecom services (billing, plans, technical support, etc.).
Maintain accurate documentation of customer interactions.
Achieve daily/weekly performance and quality targets.
Ensure a high level of customer satisfaction by providing prompt and efficient service.

Required Skills & Qualifications:

Minimum
6 months of experience
in a
BPO industry
(Domestic or International).
Excellent
English communication skills
(verbal & written).
Comfortable working in
Night Shifts
and
rotational offs
.
Ability to handle blended (voice + non-voice) process efficiently.
Strong interpersonal and problem-solving skills.
Basic computer knowledge and ability to multitask.

Incentives:

More Jobs at Nex Elevate Recruitment LLP

Customer Support Executive - Go Magenta (US Telecom | Blended Process)

noida

Experience: Not specified

INR 4 - 5 Lacs

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Nex Elevate Recruitment LLP

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