Posted:None|
Platform:
Work from Office
Full Time
Answer inbound calls and respond to customer queries.
Provide accurate information about products
Assist customers with required documentation.
Record customer interactions, feedback, and complaints in the CRM system.
Follow up with customers to ensure service completion and satisfaction.
Escalate complex issues to higher-level support when necessary.
Maintain a professional and empathetic tone while handling customer concerns.
Ensure compliance with company policies, data protection, and industry regulations.
Education: Graduate in any discipline.
Experience: 01 year in customer service. Freshers can apply.
Technical Skills: Basic knowledge of electronic home appliances and MS Office.
Other Skills:
Strong listening and problem-solving skills
Patience and empathy while dealing with customers
Ability to handle multiple calls and tasks efficiently
Fixed salary + Incentives
Any 9 Hour shift between 9 AM to 9 PM.
Immediate joining
Fusion CX Limited
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