Customer Support Executive

0 - 31 years

2 Lacs

btm layout bengaluru/bangalore

Posted:1 week ago| Platform: Apna logo

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Job Type

Full Time

Job Description

Location: 5th Floor, Tower-A, Subramanya Arcade 12, Bannerghatta Road, Opp. to Jal Bhavan Road BTM Layout, Bengaluru, Karnataka 560029 Hiring for: Customer Support Executive – Fusion CX Eligibility Criteria: Graduate / Undergraduate 6 months to 2 years of BPO / Customer Support experience preferred Freshers with excellent communication skills are welcome Languages Required: Fluent in Hindi & English Shift Timings: Rotational shifts between 8:00 AM – 8:00 PM (Any 9-hour shift) 6 days working with 1 rotational week off Key Responsibilities: Customer Interaction: * Handle inbound & outbound calls or chats * Assist customers with queries on products, services, billing, and orders * Deliver accurate and complete information using company tools Issue Resolution: * Troubleshoot problems efficiently * Escalate complex issues when needed * Ensure customer satisfaction through timely follow-up Documentation & Reporting: * Log customer interactions in CRM systems * Maintain records of feedback and complaints Feedback Collection: * Gather insights from customers to improve service * Participate in feedback and survey processes Cross-Functional Collaboration: * Work with internal teams (Tech, Billing, Logistics) to resolve issues * Provide valuable insights to improve customer experience Adherence to Protocols: * Follow company SOPs and scripts * Meet performance targets (TAT, CSAT, resolution rate, etc.) Skills Required: Strong verbal communication in Hindi & English Problem-solving and analytical thinking Patience, empathy, and professionalism Basic computer knowledge (CRM tools, MS Office, etc.) Ability to multitask in a fast-paced environment

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