Customer Support Executive

Foiwe Info Global Solutions

1 - 2 years

3 Lacs

Bengaluru

Posted:1 hour ago| Platform:

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Skills Required

Communication Skills Query Resolution Customer Handling Calls Handling Customer Complaints

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide step-by-step guidance to customers to resolve issues or navigate products or services. Respond to customer inquiries through various communication channels, including phone, email and live chat. Address customer feedback and concerns with empathy and professionalism. Collaborate with cross-functional teams to ensure timely resolution of issues. Handle a high volume of customer contacts while maintaining quality service. Identify common customer issues and suggest improvements to enhance the customer experience. Keep accurate records of customer interactions using our customer support software. Contribute to the development of customer support materials and resources at the firm. Communication skill should be excellent both in verbal & written We prefer male candidates

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Foiwe Info Global Solutions

www.foiweinfoglobalsolutions.com

Information Technology

San Francisco

50-100 Employees

4 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Robert Brown

CFO

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Customer Support Executive