Customer Support Executive

We are looking for an Customer Support Executive !

Company Description

EventsGram is India’s largest exhibition stall booking platform, offering over 1.5 million users reach access to a wide array of fashion and lifestyle exhibitions. EventsGram has leveraged 10 years of experience to provide a platform where brands can easily find exhibition opportunities to showcase their products, grow their businesses, and achieve new heights. By promoting ethical practices and utilizing the latest technology, EventsGram has made it easier for exhibitors, organizers, and visitors to connect and engage in a seamless exhibition experience. EventsGram is elevating the exhibition industry, fostering brand promotion, and making exhibitions more accessible to all.

Role Description

As a Customer Support Executive, you will be the first point of contact for customers, ensuring a seamless and positive experience. Your role involves handling inquiries, resolving issues efficiently, and maintaining strong customer relationships. You will work closely with internal teams to enhance customer satisfaction and contribute to the overall success of the company.

Key Responsibilities

• Respond to customer queries via phone, email, and chat in a professional and timely manner.
• Provide accurate product/service information and assist with troubleshooting.
• Resolve customer complaints while maintaining a positive brand reputation.
• Keep detailed records of customer interactions and update the CRM system.
• Follow up with customers to ensure their concerns are resolved.

Educational Qualifications:

• Bachelor's degree in any discipline (preferred).

Freshers/Experienced Both can Apply.

Interested Candidate can share their CV on below mentioned Mail Id support@eventsgram.in or nehagrover@eventsgram.in

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,500.00 per month

Work Location: In person