Customer Support Executive

Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, or social media. Resolve customer issues efficiently and accurately, escalating complex cases to the appropriate departments when necessary. Provide product or service information and assist customers in understanding features, usage, and troubleshooting. Maintain detailed records of customer interactions, transactions, comments, and complaints. Follow up with customers to ensure their issues have been resolved satisfactorily. Collaborate with other teams such as Sales, Technical Support, and Logistics to address customer needs. Identify and report recurring customer issues to management to improve service quality. Maintain up-to-date knowledge of company products, services, and policies. Contribute to continuous improvement of customer support processes and tools. Uphold company standards and promote a positive company image through courteous and effective communication. Qualifications and Skills: High school diploma or equivalent; a bachelor's degree is a plus. Proven experience in customer service or support roles. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-centric attitude. Ability to handle stressful situations calmly and professionally. Proficiency in using CRM software, helpdesk tools, or customer support platforms. Good organizational skills and attention to detail. Ability to work independently and as part of a team.