Customer Support Executive ( English + Hindi / Malayalam)

Sahasya Global Solutions

0 - 2 years

2 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

english malayalam hindi customer support domestic voice process bpo voice domestic voice bilingual

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

We are looking for enthusiastic and customer-focused professionals to join our Voice Process team. The role involves handling inbound/outbound calls, providing excellent customer service, and ensuring a high level of customer satisfaction through effective communication.

Key Responsibilities & Duties:

Handle customer calls professionally with excellent communication skills.
Communicate fluently in
English and Hindi/Malayalam
.
Demonstrate exceptional phone etiquette and customer handling skills.
Maintain strong interpersonal and communication abilities.
Adhere to login hours and break schedules with strict punctuality.

Total Login Hours:
10:30 hrs
Production Hours:
9:30 hrs

Stay updated with process knowledge, daily updates, and guidelines.
Ensure compliance with company policies and quality standards.

Shift & Work Schedule:

Shift Hours:

24/7 rotational shifts for
Male employees
Rotational
day shifts for Female employees

Working Days:
5 days a week
Weekly Off:
2 rotational days off

Eligibility Criteria:

Education:
Any Graduate can apply
Experience:
Freshers and experienced candidates are welcome
Strong communication skills are mandatory

Employment Details:

Employment Type:
Permanent
Mode of Work:
Work from Office

Office Location:

Panjagutta (English+Hindi) & Secunderabad ( English+Malayalam)

If interested, share your updated resume to akhil.c@sahasyaglobal.com, whatsapp-9573584606

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