Customer Support Executive

1 years

2 - 4 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job description

Company Description

Tracky, a distinguished brand under Drstore Healthcare Services India Pvt Ltd, is dedicated to revolutionizing preventive healthcare through smart IoT products and innovative at-home diagnostic services. Tracky promises accessible, convenient, and effective healthcare solutions designed to empower individuals to live healthier lives.

Role Description

This is a full-time on-site role located in Thane for a Customer Support Executive. The Customer Support Executive will be responsible for managing day-to-day customer interactions, addressing customer queries, providing technical support, ensuring customer satisfaction, and offering online support. The role involves identifying customer needs and resolving their issues promptly to ensure a positive experience.

Qualifications

  • Customer Support and Customer Service skills
  • Experience in Customer Satisfaction and Online Support
  • Technical Support skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Prior experience in the healthcare industry is a plus
  • Client call handling and query resolution experience is must
  • Bachelor's degree in a relevant field is preferre

Requiremenets

Experience -: 1-4yrs

Salary-: 3-4LPA

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

  • Life insurance
  • Provident Fund

Experience:

  • Customer support: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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