Work from Office
Full Time
Broad Responsibilities are as mentioned below.
1.
Customer Follow-ups: Handle customer follow-ups, queries, and enquiries efficiently.
2.
Team Targets: Monitor team performance and KPI, ensuring accuracy of reports and information shared with customers and sales counterparts.
3.
Order Coordination: Coordinate with customers regarding current and future orders, shipment status, and accounts receivable.
4.
Order Processing: Enter and process all types of customer orders accurately.
5.
Internal Coordination: Work with internal teams to ensure timely execution of customer orders.
6.
Transaction Management: Ensure correct processing of the entire transaction from order receipt to payment collection.
7.
Issue Resolution: Address and resolve customer issues promptly and professionally.
8.
Data Management: Maintain accurate records of customer interactions and order details.
9.
Reporting: Generate and analyze reports related to customer service and order management metrics.
10.
Process Improvement: Suggest and implement improvements to enhance the customer experience.
11.
Complaint Management: Address and resolve customer complaints effectively and professionally, ensuring customer satisfaction.
12.
Additional Responsibilities: Undertake any other responsibilities delegated by your supervisor.
Doehler
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