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Doctor Career
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Customer Support Executive

Customer Support Executive

0 - 5 years

|

2 - 5 Lacs

gurugram jaipur

Posted:1 day ago| Platform:

Apply

Skills Required

customer support technical support voice process international process international chat process non voice process customer care technical process chat process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
Resolve customer complaints efficiently and escalate unresolved issues to the appropriate department.
Maintain accurate records of customer interactions and transactions in CRM systems.
Provide product or service information and assist customers in understanding features and benefits.
Follow up on customer interactions to ensure complete issue resolution.
Collaborate with internal teams (Sales, Technical Support, Operations, etc.) to enhance the customer experience.
Identify recurring issues and suggest process improvements to reduce customer pain points.
Meet performance metrics such as response time, resolution rate, and customer satisfaction scores (CSAT/NPS).

Required Skills & Qualifications:

12th and above can apply.

must have excellent communication in english.
03 years of experience in customer support or a related field
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficiency in MS Office and CRM software (e.g., Zendesk, Freshdesk, Salesforce).
Empathy, patience, and a positive attitude toward customers.

Preferred Qualifications:

Experience in [specific industry – e.g., e-commerce, SaaS, telecom, banking, etc.].
Familiarity with help desk software and ticketing systems.
Ability to work in rotational shifts (if applicable).

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