Customer Support Executive

0 - 31 years

1 - 2 Lacs

Posted:2 years ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Respond promptly to customer inquiries via phone, email, live chat, or in-person. Identify and resolve customer issues by providing accurate information or escalating to appropriate teams. Maintain a detailed understanding of products/services to provide knowledgeable support. Manage and update customer records in the database. Process orders, refunds, and exchanges in line with company policies. Gather customer feedback and share insights to improve products and services. Adhere to company guidelines and meet defined performance metrics (e.g., response time, resolution rate). Build and maintain strong relationships with customers through professional and empathetic communication.

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