Customer Support Executive

0 - 1 years

1 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

We are looking for an enthusiastic and empathetic Customer Support Executive to join our team. This role is ideal for candidates with up to 1 year of experience who want to build a career in customer support. You will be the first point of contact for our customers, helping them with product and logistics queries while ensuring a smooth and positive customer experience.

Key Responsibilities

  • Respond promptly to customer queries via calls and WhatsApp.
  • Communicate with customers to understand their needs and provide accurate support.
  • Provide complete information about our products and services.
  • Follow up with customers to ensure issue resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Review and approve customer service requests.
  • Coordinate with shipment partners regarding deliveries while keeping customers informed.

What We are looking For

We value empathetic individuals who can truly relate to our customers understanding their challenges, patiently addressing concerns, and creating positive interactions.

Skills & Traits

  • Strong empathy and ability to connect with customers.
  • Effective communication skills.
  • English proficiency (spoken & written).
  • Familiarity with WhatsApp and other messaging apps.
  • Patient personality with the ability to work well under pressure.
  • Strong problem-solving skills with creative thinking.
  • Ability to work independently as well as within a team.
  • Nice to have: Certifications in Effective Communication or Business Communication.

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