Posted:5 hours ago|
Platform:
On-site
Full Time
Key Responsibilities
Customer Engagement & Recovery
Reach out to customers who abandoned carts and assist them in completing orders.
Handle NDR (non-delivery report) calls and coordinate with logistics partners to resolve delivery issues.
Collect customer feedback and reviews to improve products and service quality.
Communication & Problem Solving
Handle inbound/outbound calls, WhatsApp, and email support.
Answer queries regarding products, sizing, quality, shipping, and returns.
Provide customers with quick solutions while maintaining a positive brand image.
Tracking & Reporting
Record each interaction with accurate call outcomes (conversion, follow-up, feedback logged, etc.).
Share daily/weekly updates with the team on call volume, conversion rates, and customer concerns.
Flag recurring customer issues to the operations/marketing teams for process improvement.
Process Adherence
Follow call scripts and support workflows to maintain consistency.
Ensure high standards of professionalism and courtesy in every interaction.
Support in managing customer escalations and resolving them effectively.
Job Type: Full-time
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
Wellvort Fashion Private Limited
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Experience: Not specified
1.13796 - 2.127 Lacs P.A.
2.16 - 3.0 Lacs P.A.
Experience: Not specified
1.2 - 2.4 Lacs P.A.
1.8 - 2.4 Lacs P.A.
3.0 - 4.2 Lacs P.A.
1.20936 - 2.4 Lacs P.A.
Experience: Not specified
2.16 - 2.4 Lacs P.A.
Experience: Not specified
1.4586 - 3.6084 Lacs P.A.
Experience: Not specified
0.96 - 0.96 Lacs P.A.
2.16 - 3.0 Lacs P.A.
