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Jobs in Malleswaram
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Tricog Health India
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Customer Support Executive (CSE)

Customer Support Executive (CSE)

Tricog Health India

0 - 5 years

3 - 0 Lacs

Malleswaram Bengaluru Karnataka

Posted:4 months ago| Platform: SimplyHired logo

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Skills Required

Microsoft Excel Customer service English Computer skills In-person Communication skills Time management

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities:

Job Description:
To address customer issues and resolve them in a timely and efficient manner.
Interact with customers on various channels such as phone, and email and ensure that all customer concerns are being dealt with immediately.
Take ownership of customer issues.
Escalate unresolved issues to the appropriate internal teams.
Collect prompt and accurate feedback from customers.
Provide accurate, valid and complete information using the right methods/tools.
Keep records of customer interactions, and call data.
Follow communication procedures, guidelines and policies.

Customer Support Executive Requirements:

Qualification: Minimum of graduation in any field.
Experience: 0 to 5 years.
Language Preference: English, Hindi, Kannada and any other regional language(Tamil/Telugu) fluent in speaking.
Willing to work on rotational & night shifts.
Excellent interpersonal and written and oral communication skills.
Ability to work and support the team.
Computer proficiency.
Knowledge of conflict resolution techniques is preferable.
Téléphonique Étiquettes.
Ability to multitask, prioritize, and manage time effectively.
Work from the office.

Industry: Health Care
Location: Malleshwaram(Bangalore)

Job Types: Full-time, Permanent

Pay: ₹25,000.00 per month

Schedule:

Day shift
Night shift
Rotational shift
Weekend availability

Ability to commute/relocate:

Malleswaram, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

We must fill this position urgently. Can you start immediately?

Experience:

Customer support: 1 year (Preferred)

Language:

Hindi (Preferred)
Tamil (Preferred)
Telugu (Preferred)
Kannada (Preferred)

Work Location: In person

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