Customer Support Executive (CSE)

Customer Support Executive - Job Description

Job Title: Customer Support Executive

Location: Hosur

Job Type: Full-time

Reports To: Customer Support Manager

Job Overview:

The Customer Support Executive is responsible for providing exceptional customer service, resolving customer queries, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

• Customer Interaction & Query Resolution
• Respond to customer inquiries via phone, email, chat, and social media.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and escalate complex issues to relevant departments.
• Technical & Product Support
• Assist customers with troubleshooting basic technical issues.
• Guide customers on product usage and best practices.
• Coordinate with internal teams for advanced issue resolution.
• Order & Account Management
• Process orders, returns, and refunds as per company policies.
• Update and maintain customer account details.
• Monitor and track order deliveries, informing customers of status updates.
• Customer Engagement & Relationship Management
• Build strong relationships with customers by understanding their needs.
• Follow up on customer interactions to ensure issue resolution and satisfaction.
• Gather customer feedback and suggest improvements.
• Documentation & Reporting
• Maintain detailed records of customer interactions, issues, and resolutions.
• Generate reports on customer queries, trends, and feedback for process improvement.
• Contribute to FAQs, help guides, and support documentation.

Key Skills & Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
• Prior experience in customer service, sales, or support roles.
• Strong verbal and written communication skills.
• Problem-solving and conflict-resolution abilities.
• Proficiency in CRM software and customer support tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when handling customer concerns.
• Familiarity with industry-specific products and services (if applicable).

Work Schedule & Benefits:

• Flexible work hours, including weekends and holidays (if required).
• Competitive salary with performance-based incentives.
• Health benefits, paid leave, and career development opportunities.
• Remote or hybrid work options (if applicable).

Why Join Us?

• Be part of a dynamic, customer-focused team.
• Gain hands-on experience in customer relationship management.
• Work in a fast-growing company with opportunities for career advancement.

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person