Customer Support Executive (CSE)

About the Company

MAXIM SMT Technologies (www.maximsmt.com) is a provider of high-quality manufacturing equipment for the electronics, wiring harness, photovoltaic & lithium ion manufacturing industry. The product range includes SMD Board Handling units, Laser Marking Systems (Laser/Label/Inkjet), Solder Printing system, Pick & Place machines, Reflow Ovens, Solder & Optical Inspection systems, De-panelling Systems (In-/Offline) and all related tools and equipment’s for PCB Assembly. Maxim SMT is also a manufacturer of wide variety of Stencils, tools & fixtures through its 5 manufacturing units in India.

Maxim SMT is head quartered at Manesar, Gurugram and have 8 regional offices in India.

Position: Executive-Backend Support

Job Location: Manesar, Gurgaon

DUTIES & RESPONSIBILITIES:

• Their duties include raising invoices and implementing invoicing procedures, managing databases, and handling client request
• Perform regular quality assurance checks in the Invoice Database to maintain data integrity
• Handling the client query regarding payment/invoice and provide feasible solutions.
• Preparing invoice related reports and provide to the respective person.
• Bridge between Sales, Execution Team, and the Client to resolve queries w.r.t. the payments for the invoice.
• Reaching out to the Respective Team member in case of any deviation for any invoice leakage.
• Handling internal communication across the team and support/help them to raise invoices on timely manners.
• Support, work closely and provide input to internal Invoice, Finance & Collection team

SKILLS REQUIRED:

• Self-disciplined, organized, trustworthy & problem-solving skills.
• Good Communication Skills both verbal and written
• Good typing skills
• Preferable if at least worked for a year of work experience in the area of Invoice/Finance.
• Good knowledge of Microsoft Excel, Google Sheet
• Ability to produce reports and recommendations
• Keen eye for accuracy and detail-oriented
• An effective communicator

Desired Candidate Profile:

· Education: Graduate from any recognized university (commerce background will prefer more)

· Experience:2-3 years in the area of invoice, customer interaction

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Female candidate required

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person