Customer Support Executive (CSE)

As a Customer Support Executive at our company, your main role will involve providing exceptional service and assistance to our valued customers during the night shift from 9 PM to 9 AM. You will be the first point of contact for customers, handling inquiries and resolving issues promptly and professionally. Your responsibilities will include: - Handling customer inquiries via phone calls, emails, and live chat with accuracy and professionalism. - Listening actively to customer concerns and resolving issues efficiently. - Providing product information, troubleshooting assistance, and guidance to address customer needs. - Maintaining a high level of product knowledge to support customers effectively. - Updating customer records accurately in our CRM system. - Collaborating with cross-functional teams to escalate and resolve complex customer issues. - Identifying recurring issues and suggesting proactive solutions for continuous improvement. - Upholding company policies and procedures with a customer-centric approach. To excel in this role, you should have: - Previous experience in customer support or a similar role. - Exceptional spoken and written English language skills. - Strong problem-solving abilities and the capacity to think on your feet. - Empathy, patience, and the ability to multitask in a fast-paced environment. - Proficiency in using customer support software and CRM systems. - Availability to work the night shift, including weekends and holidays. - A commitment to maintaining confidentiality and handling sensitive customer information with discretion. If you are a highly motivated individual with excellent English language skills and a passion for delivering outstanding customer support, we encourage you to apply for the position of Customer Support Executive and contribute to creating positive customer experiences and building lasting relationships with our clientele. Job Type: Full-time Benefits: - Paid sick time Education: - Higher Secondary(12th Pass) (Preferred) Experience: - English speaking: 1 year (Preferred) - Customer service: 1 year (Preferred) Language: - English (Preferred) Work Location: In person,