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Customer Support Executive (CSE)

Customer Support Executive (CSE)

Dialmia Business Directory Pvt Ltd

1 - 5 years

0 Lacs

namakkal tamil nadu

Posted:1 month ago| Platform: Shine logo

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Skills Required

customer service communication problem solving product knowledge order processing record keeping feedback customer support

Work Mode

On-site

Job Type

Full Time

Job Description

As a customer service representative, you will be responsible for maintaining a positive, empathetic, and professional attitude towards customers at all times. You will need to respond promptly to customer inquiries and communicate with them through various channels. It is essential to acknowledge and resolve customer complaints effectively. Additionally, you must have a deep understanding of our products to answer any questions customers may have. Key Responsibilities: - Responding promptly to customer inquiries - Acknowledging and resolving customer complaints - Processing orders, forms, applications, and requests - Keeping records of customer interactions, transactions, comments, and complaints - Providing feedback on the efficiency of the customer service process Qualifications Required: - Excellent communication skills - Strong problem-solving abilities - Ability to work well in a team - Attention to detail - Previous customer service experience is a plus Please note that this is a full-time position that requires you to work in person at the specified location.,

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Customer Support Executive (CSE)