Posted:1 month ago|
Platform:
Work from Office
Full Time
FRND is redefining the way people connect by building a social platform thats not just engaging but also safe, inclusive, and fun. Were a rapidly growing startup with a bold mission: to transform online interactions into meaningful relationships. We are looking for a passionate Customer Support Manager to spearhead our support operations, ensuring exceptional service for our users while mentoring a dynamic team of support agents. Role Overview: As the Customer Support Manager , you will be responsible for managing the day-to-day operations of the customer support team, ensuring prompt and effective resolution of user queries. Youll play a critical role in enhancing the quality of user interactions, streamlining processes, and driving team performance to align with organizational goals. Key Responsibilities: Lead & Inspire: Motivate and guide a team to crush goals and keep spirits high. Solve & Support: Handle escalations and build strong customer relationships. Analyse & Improve: Track performance, share insights, and refine processes. Collaborate & Innovate: Partner with internal teams to boost customer happiness. Training & Development: Organize regular training to keep the team updated on product changes and support strategies. What you bring: Experience: 2-3 years in customer service (1+ years leading a team). Skills: A problem-solver mindset with top-notch communication. Tech Savvy: Experience with CRM tools & a passion for customers! Communication: Strong Communication Skills in the regional languages, i.e. - Hindi, Telugu, Tamil, Kannada, Malayalam is a strong plus. What We Offer: Competitive salary and benefits. A vibrant and inclusive work environment. Opportunities for professional growth in a fast-paced, innovative company. The chance to make an impact on millions of users. Why FRND? Impact at Scale: Be part of the next big wave in social connection, shaping experiences for millions across India, LATAM, and MENA. Rewarding Journey: Competitive compensation, equity options, and growth that parallels FRNDs explosive success. Learn with the Best: Collaborate directly with founders and industry pioneers, supported by stellar investors like Krafton, India Quotient, and Elevation Capital. Freedom to Thrive: Enjoy an unlimited leave policy and unparalleled ownership of your work. Product-Centric Mindset: Work in a company where products take centre stage, solving unique challenges with innovative solutions. Note - The FRND team operates 6 days a week.
Cold Brew Tech
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Experience: Not specified
2.0 - 2.5 Lacs P.A.
Chennai
2.0 - 5.0 Lacs P.A.
Experience: Not specified
1.25 - 3.0 Lacs P.A.
Experience: Not specified
1.5 - 4.0 Lacs P.A.
Bengaluru
Experience: Not specified
2.0 - 2.25 Lacs P.A.
Bengaluru
2.25 - 4.5 Lacs P.A.
Noida, Gurugram, Delhi / NCR
Experience: Not specified
1.0 - 3.5 Lacs P.A.
Bengaluru
Experience: Not specified
2.76 - 3.6 Lacs P.A.
Bengaluru
2.5 - 4.5 Lacs P.A.
Experience: Not specified
1.25 - 2.5 Lacs P.A.