FRND is redefining the way people connect by building a social platform thats not just engaging but also safe, inclusive, and fun. Were a rapidly growing startup with a bold mission: to transform online interactions into meaningful relationships. We are looking for a passionate Customer Support Manager to spearhead our support operations, ensuring exceptional service for our users while mentoring a dynamic team of support agents. Role Overview: As the Customer Support Manager , you will be responsible for managing the day-to-day operations of the customer support team, ensuring prompt and effective resolution of user queries. Youll play a critical role in enhancing the quality of user interactions, streamlining processes, and driving team performance to align with organizational goals. Key Responsibilities: Lead & Inspire: Motivate and guide a team to crush goals and keep spirits high. Solve & Support: Handle escalations and build strong customer relationships. Analyse & Improve: Track performance, share insights, and refine processes. Collaborate & Innovate: Partner with internal teams to boost customer happiness. Training & Development: Organize regular training to keep the team updated on product changes and support strategies. What you bring: Experience: 2-3 years in customer service (1+ years leading a team). Skills: A problem-solver mindset with top-notch communication. Tech Savvy: Experience with CRM tools & a passion for customers! Communication: Strong Communication Skills in the regional languages, i.e. - Hindi, Telugu, Tamil, Kannada, Malayalam is a strong plus. What We Offer: Competitive salary and benefits. A vibrant and inclusive work environment. Opportunities for professional growth in a fast-paced, innovative company. The chance to make an impact on millions of users. Why FRND? Impact at Scale: Be part of the next big wave in social connection, shaping experiences for millions across India, LATAM, and MENA. Rewarding Journey: Competitive compensation, equity options, and growth that parallels FRNDs explosive success. Learn with the Best: Collaborate directly with founders and industry pioneers, supported by stellar investors like Krafton, India Quotient, and Elevation Capital. Freedom to Thrive: Enjoy an unlimited leave policy and unparalleled ownership of your work. Product-Centric Mindset: Work in a company where products take centre stage, solving unique challenges with innovative solutions. Note - The FRND team operates 6 days a week.
Job Overview FRND is seeking a motivated and detail-oriented Trust & Safety - Professional, with a focus on User Research to join our team. The candidate will be responsible for conducting thorough research and analysis to identify major potential frauds & other unethical behaviors on our platform. This role is critical in ensuring the integrity and safety of our user community. Key Responsibilities: 1. Conduct User Research : Perform detailed investigations into user activities, profiles, and behaviors to identify potential fraud, sleaze, and other unethical activities. 2 . Reporting: Prepare clear and concise reports with detailed findings, including evidence of potential fraudulent or unethical behavior. 3. Collaboration: Work closely with other members of the due diligence team, customer support, and legal departments to ensure comprehensive investigations. 4. Compliance: Ensure that all investigations are conducted in compliance with legal and regulatory requirements, as well as company policies. 5. Continuous Improvement : Contribute to the development and improvement of research methodologies and tools to enhance the efficiency and effectiveness of the due diligence process. Qualifications: Fluency in any one of the Indic languages ( Malayalam ) Strong customer interaction skills and the ability to build user trust Basic understanding of social media platforms and user behavior Cultural understanding of Indian culture, especially related to the specified languages Strong-critical thinking, attention to detail, and communication skills Ability to work independently and as part of a team Previous experience in user research, fraud detection, or trust & safety is preferred but not required. Previous experience in sales, customer support or any role with frequent customer interaction in a B2C setting is a plus. Additional Requirements: Integrity: High ethical standards and a commitment to maintaining confidentiality Adaptability: Ability to handle sensitive information and adapt to changing priorities and technologies. About FRND: FRND, an innovative audio dating and friend discovery ecosystem for Bharat, is trying to transform the dating landscape. Focusing on the next billion non-English speaking internet users, it's changing how people connect in India, particularly addressing challenges faced by individuals, especially women, in tier 2 cities. We're committed to building a safe and secure online community for the next billion users of Bharat. We have made significant investments in both human and machine-based moderation to swiftly and effectively remove harmful content creators before they impact our community. Why FRND? Embrace a culture that values insights and problem-solving, empowering you to tackle unique challenges head-on. Unlock the potential for both competitive compensation packages and rapid career growth as you embark on this journey with us. Gain support in connecting with industry professionals and expanding your network. Office Location: Bangalore, KA NOTE: This is an in-office role 6 days working and rotational shift Hiring only male candidates for this role Salary -2lpa- 4.5lpa
Responsibilities: * Ensure compliance with community guidelines * Maintain high quality standards through regular reviews * Collaborate with team on content improvements * Manage Malayalam content moderation Leave encashment Referral bonus Over time allowance